Shipping Policy
At chalzfashion.com, we aim to provide our customers worldwide with the best shopping experience, including fast and reliable shipping. Our goal is to ensure your order arrives safely and on time, no matter where you are.
🌍 Shipping Worldwide
We proudly offer worldwide shipping to customers across the globe. No matter where you are, you can enjoy our high-quality women’s winter outerwear delivered right to your door.
🚚 Free Shipping Offer
Free shipping is available on orders over US$9.9.
This offer applies to all customers worldwide. No coupon code is needed — simply shop and enjoy free shipping on qualifying purchases.
💵 Standard Shipping Fee
For orders under US$9.9, a standard shipping fee of US$4.98 will be applied.
The standard shipping fee applies to all international destinations.
🕒 Order Processing Time
Processing Time: All orders are processed within 2 business days after order confirmation.
Once your order is confirmed, you will receive an order confirmation email immediately. When your order is shipped, we will send a shipping confirmation email including a tracking number.
📦 Estimated Delivery Time
- Europe: 5–20 business days after shipment
- Rest of the World: 5–25 business days after shipment
Please note that these are estimated delivery times. Actual times may vary depending on destination, customs clearance, and local postal services.
💰 Customs Duties and Taxes
Customers are responsible for any customs duties, taxes, or import fees imposed by their country upon arrival.
Please check with your local customs office for details about potential charges before placing your order.
📦 Shipping and Packaging
- Careful Packaging: We pack every item securely using high-quality materials to ensure it arrives in excellent condition.
- Tracking Information: Once your order is shipped, you’ll receive an email with a tracking number so you can monitor your delivery.
- Shipping Partners: We work with reliable global carriers to guarantee safe and timely delivery. The carrier depends on your location and selected service.
🏠 Shipping Address
Please ensure that your shipping address is accurate and complete during checkout. We cannot be held responsible for delays or non-delivery due to incorrect address details.
If you need to update your address, contact us immediately at support@chalzfashion.com. Once the order is shipped, address changes are no longer possible.
🔍 Order Tracking
After your order has been shipped, you will receive an email containing your tracking number. You can use this number to track your shipment through the carrier’s official website.
If you encounter issues tracking your order, please reach out to our support team for assistance.
📭 Lost or Delayed Packages
If your package is delayed or lost in transit, please contact the carrier first using your tracking number. If you cannot resolve the issue, contact us at support@chalzfashion.com and we’ll assist you in locating your package.
✈️ International Shipping
We provide international delivery to over 200 countries worldwide.
Customs Notice: Depending on your country’s regulations, additional charges (customs duties, taxes, etc.) may apply. These are not included in our shipping fee and must be paid directly to your local customs office or carrier.
🚫 Exclusions
- Remote Locations: Certain remote areas may have longer delivery times or additional charges. We will notify you if this applies to your order.
- P.O. Boxes: In some regions, we are unable to deliver to P.O. Box addresses. Please provide a full physical address at checkout.
📅 Changes to Shipping Policy
We may update this Shipping Policy periodically. Any updates will be reflected on this page with the latest revision date. Please review this page before placing your order to stay informed about our shipping terms.
📞 Contact Us
If you have any questions regarding shipping, delivery, or your order status, please contact us at:
Email: support@chalzfashion.com
Address: 49 Western Avenue, Port Talbot, Wales SA12 7NB