Privacy Policy

At chalzfashion.com, your privacy and the security of your personal information are of the utmost importance to us. We are committed to handling your data with the highest level of confidentiality, transparency, and in full compliance with the Personal Data (Privacy) Ordinance (Cap. 486) of Europe.

1. Information We Collect

When you interact with our website (chalzfashion.com), we may collect the following types of personal data:

  • Personal Identification Information: Name, email address, phone number, shipping address
  • Payment Information: Credit card or payment details (processed securely by third-party providers)
  • Order Information: Purchase history, cart contents, product preferences
  • Technical Data: IP address, device information, browser type, website usage behavior

2. How We Use Your Information

  • Order Fulfillment: To process, confirm, and deliver your purchases
  • Payment Handling: To securely process your transactions via trusted payment platforms
  • Customer Support: To provide order updates and respond to inquiries
  • Site Improvements: To analyze website usage and enhance your experience
  • Legal Requirements: To comply with applicable laws and enforce our legal rights

3. Data Protection and Security

We adopt industry-standard technical and organizational measures to safeguard your personal data from unauthorized access, disclosure, alteration, or destruction. Sensitive information such as payment details is handled by PCI-DSS compliant third-party payment processors.

4. Your Rights Under European Law

Under Europe’s data privacy regulations, you have the following rights:

  • Access: Request access to the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Withdrawal of Consent: Withdraw consent for marketing or optional data uses
  • Data Use Limitation: Request restriction of processing under certain circumstances

5. Cookies and Tracking Technologies

We use cookies to improve website functionality and tailor your browsing experience.

  • Essential Cookies: For core site functionality (e.g., login, checkout)
  • Performance Cookies: To analyze visitor behavior and improve performance
  • Functionality Cookies: To store user preferences such as language or currency
  • Marketing Cookies: To personalize advertising and promotions

You can manage cookie preferences via your browser settings or third-party opt-out tools.

6. Third-Party Services

We work with trusted third-party providers for services such as payment processing, logistics, analytics, and email marketing. These providers may access your personal data only to perform their functions and are contractually obligated to comply with applicable privacy laws.

7. Data Retention

We retain your data only as long as necessary to:

  • Complete transactions and provide services
  • Meet legal and regulatory obligations
  • Resolve disputes and enforce agreements

Data no longer required is securely deleted or anonymized.

8. Cross-Border Data Transfers

If your data is collected outside Europe or transferred internationally, we ensure it is protected under equivalent data protection standards through appropriate safeguards and contractual clauses.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website with the latest revision date. Continued use of our services after any changes constitutes your acceptance of the revised terms.

Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

Email: support@chalzfashion.com
Address: 49 WESTERN AVENUE PORT TALBOT WALES SA12 7NB