Terms of Service

Last Updated: July 27, 2026

1. Agreement to These Terms

These Terms of Service govern access to chalzfashion.com and purchases made through the website.

The website is operated by:

Pinebrook Trading Limited

RM 06, 26TH FLOOR
WORKING VIEW COMM BUILDING
21 YIU WAH STREET
CAUSEWAY BAY, HONG KONG

Email: Support@chalzfashion.com

In these Terms:

• “Chalzfashion,” “we,” “us,” and “our” refer to Pinebrook Trading Limited.
• “Customer,” “you,” and “your” refer to any visitor, account holder, or purchaser.
• “Digital Product” includes a game key, CDK, activation code, voucher, top-up, virtual currency, membership, downloadable product, digital entitlement, or related electronic service.
• “Third-Party Platform” includes a game publisher, developer, console network, digital marketplace, payment provider, or gaming service not controlled by Chalzfashion.

By using the website, creating an account, or submitting an order, you agree to these Terms and the other policies displayed on the website.

2. Customer Eligibility

You must be at least 18 years old or the legal age required to enter into a contract in your jurisdiction.

A person below the applicable age may use the website only with the authorization and supervision of a parent or legal guardian.

By placing an order, you confirm that:

• You are legally capable of completing the transaction;
• The information supplied is accurate;
• You are authorized to use the selected payment method;
• The transaction is for a lawful purpose;
• You have reviewed the product requirements; and
• You will comply with applicable Third-Party Platform rules.

3. Nature of Our Products

Chalzfashion primarily supplies digital gaming products.

Unless expressly identified as physical, a purchase does not include:

• A physical game disc;
• A printed gift card;
• A boxed product;
• A physical membership card; or
• Delivery by postal or courier service.

Digital Products may be delivered directly by Chalzfashion or through suppliers, distributors, publishers, and technical fulfillment providers.

4. Product Information

Each product page may contain information about:

• Game title;
• Product type;
• Platform;
• Console or operating system;
• Edition;
• Region;
• Server;
• Account requirements;
• Denomination;
• Quantity;
• Delivery method;
• Processing estimate;
• Activation procedure;
• Restrictions; and
• Refund eligibility.

Customers must read the complete product description before payment.

Product artwork may be shown for identification or promotional purposes. It does not mean physical packaging will be supplied.

5. Platform and Device Compatibility

A Digital Product may operate only on a specific:

• PC platform;
• Console network;
• Mobile operating system;
• Game launcher;
• Publisher account;
• Game version;
• Digital store; or
• Device type.

Customers are responsible for confirming compatibility.

A product intended for one platform may not function on another platform even when the game title is the same.

6. Regional Restrictions

Some products may be activated only in designated countries, territories, or account regions.

Customers must verify that:

• Their account country is supported;
• Their location is eligible;
• The activation region is correct;
• The server matches their account; and
• The selected platform accepts the product.

A correctly supplied product is not defective merely because the customer selected an incompatible region.

Chalzfashion does not guarantee that a product will function when a customer attempts to bypass geographic restrictions using inaccurate account information, a VPN, or another location-masking method.

7. Player and Account Information

Some top-ups require information such as:

• Player ID;
• UID;
• Character ID;
• Server;
• Region;
• Game nickname;
• Platform; or
• Account country.

Customers must check this information carefully before payment.

Customers should not provide:

• Game-account passwords;
• Email passwords;
• One-time security codes;
• Recovery codes;
• Private keys;
• Security answers; or
• Complete payment card details.

Chalzfashion is not responsible for value delivered to incorrect account information entered by the customer.

8. Orders

Submitting an order constitutes an offer to purchase the selected Digital Product.

An automated order confirmation means that the order has been received. It does not necessarily mean that the order has been accepted or fulfilled.

An order may be accepted when:

• Payment is approved;
• Required verification is completed;
• A digital code is allocated;
• A fulfillment request is transmitted;
• A direct top-up begins processing; or
• The Digital Product is delivered.

9. Order Refusal and Cancellation

We may refuse, hold, or cancel an order because of:

• Product unavailability;
• Incorrect product information;
• An obvious pricing error;
• Payment failure;
• Suspected fraud;
• Unauthorized payment activity;
• Incomplete order information;
• Failed verification;
• Regional restrictions;
• Supplier limitations;
• Purchasing-limit abuse;
• Legal or sanctions requirements;
• Technical problems; or
• Violation of these Terms.

If we cancel an unfulfilled order after collecting payment, the amount paid for that order will be returned to the original payment method.

10. Prices and Currency

Prices are displayed in the currency shown during checkout.

Prices may vary according to:

• Supplier cost;
• Product availability;
• Platform;
• Region;
• Currency;
• Denomination;
• Promotion; and
• Market conditions.

A later price reduction, promotion, currency movement, or change in supplier pricing does not entitle the customer to a price adjustment.

If an obvious pricing error occurs, we may cancel the order and refund the amount collected.

11. Taxes and Payment-Provider Charges

Taxes may be collected where required.

The customer’s bank or payment provider may separately impose:

• Currency-conversion charges;
• Foreign transaction fees;
• Payment-processing fees;
• Wallet fees; or
• Other banking charges.

These third-party charges are not controlled by Chalzfashion.

12. Payment Authorization

Available payment methods are displayed during checkout.

By submitting payment, the customer confirms that:

• The payment information is correct;
• The customer is authorized to use the payment method;
• The source of funds is lawful;
• The transaction is not fraudulent; and
• The applicable charge is authorized.

Payments may be processed by independent payment providers under their own terms and privacy practices.

Chalzfashion does not normally store complete payment card numbers.

13. Security and Verification

Digital products may be transferable and difficult to recover after delivery.

For this reason, we may review orders using:

• Billing information;
• Payment authorization results;
• Device and network information;
• Customer order history;
• Transaction patterns;
• Email verification;
• Account verification; and
• Fraud-risk indicators.

We may request reasonable information confirming that a transaction was authorized.

Customers must not send complete card numbers, passwords, or security codes through ordinary email.

An unfulfilled order may be cancelled if verification cannot be completed.

14. Immediate Digital Supply

By requesting immediate delivery of a Digital Product, the customer authorizes Chalzfashion to begin electronic fulfillment before the end of any otherwise applicable withdrawal or cooling-off period.

Where required by applicable law, customers will be asked to expressly consent to immediate supply and acknowledge that cancellation rights may be lost once digital delivery begins, a code is revealed, or a top-up becomes irreversible.

15. Digital Delivery

Digital Products may be delivered through:

• Email;
• The customer’s account;
• A secure order page;
• A code-display page;
• A download link;
• Direct game-account credit;
• Player ID or UID fulfillment;
• A supplier platform; or
• Another electronic method disclosed before purchase.

The product-specific fulfillment estimate shown before payment applies to the order.

16. Completion of Code Delivery

A code-based order is considered delivered when the code or secure method of accessing it has been:

• Sent to the email address supplied by the customer;
• Displayed in the customer’s account;
• Displayed on the order page; or
• Otherwise made available through the stated delivery method.

This does not prevent a customer from reporting a genuinely invalid or incorrect code.

17. Completion of Direct Top-Ups

A top-up is considered completed when reliable supplier, publisher, or transaction records confirm that the purchased value was applied to the player information supplied in the order.

Customers may need to:

• Restart the game;
• Refresh the account;
• Sign out and sign back in;
• Check in-game mail;
• Review transaction history; or
• Wait for the platform to update the displayed balance.

18. Customer Email Responsibility

Customers must provide an accurate email address that they control.

Customers are responsible for checking:

• Their main inbox;
• Spam and junk folders;
• Promotional folders;
• Customer-account pages; and
• Order-status notifications.

Replacement is not guaranteed where a product was delivered to an incorrect email address entered by the customer.

19. Code Security

After delivery, customers are responsible for keeping activation codes and delivery links confidential.

Chalzfashion is not responsible for unauthorized use after a customer:

• Publishes a code;
• Shares it with another person;
• Forwards the delivery email;
• Resells the code;
• Exposes account access; or
• Fails to secure the relevant device or email account.

20. Order Changes and Cancellations

Contact Support@chalzfashion.com immediately to request a change or cancellation.

A request cannot normally be completed after:

• A code has been allocated;
• A code has been displayed;
• A delivery email has been sent;
• A secure delivery link has been accessed;
• A top-up request has been transmitted;
• A supplier has accepted fulfillment;
• Credits have been applied; or
• Another irreversible delivery action has occurred.

Submitting a request does not guarantee that fulfillment can be stopped.

21. Refunds

Refunds are governed by the Refund and Returns Policy.

A delivered, revealed, redeemed, consumed, or successfully applied Digital Product is generally non-refundable.

A remedy may still be available where:

• The product was not delivered;
• The code was invalid before delivery;
• The wrong product was supplied;
• A top-up failed despite accurate information;
• The amount delivered was incorrect because of our error;
• A duplicate payment occurred;
• The product was materially misdescribed; or
• Applicable law requires a remedy.

22. Membership and Subscription Products

Some products may provide access for a fixed period.

A prepaid subscription or membership code does not automatically create recurring billing through Chalzfashion.

Where Chalzfashion offers recurring billing, checkout must disclose:

• The recurring price;
• Billing frequency;
• Renewal conditions;
• Trial terms;
• Cancellation method; and
• Material restrictions.

23. Third-Party Platforms

The use of a Digital Product may require an account with an independent Third-Party Platform.

Customers may be required to accept that platform’s:

• Terms of service;
• Privacy policy;
• End-user license agreement;
• Account rules;
• Community standards; and
• Geographic restrictions.

Chalzfashion does not control independent Third-Party Platforms.

24. Publisher and Platform Changes

Game publishers and platforms may change:

• Activation procedures;
• Regional limitations;
• Account requirements;
• Game content;
• Membership benefits;
• Virtual currency values;
• Supported devices;
• Server availability; or
• Service availability.

Chalzfashion is not responsible for a third party’s later changes after a product has been correctly supplied.

25. Account Restrictions

Chalzfashion is not responsible for account suspension, restriction, or termination resulting from:

• Cheating;
• Unauthorized software;
• Previous account violations;
• Account sharing;
• Regional circumvention;
• Fraudulent activity;
• Abusive conduct;
• Unauthorized resale; or
• Violation of a Third-Party Platform’s rules.

A platform restriction does not automatically make a correctly delivered product refundable.

26. Personal Use and Resale

Products are intended for personal use unless the product page or a separate written agreement permits commercial resale.

Customers must not:

• Purchase using stolen payment information;
• Operate unauthorized automated purchasing tools;
• Circumvent quantity limits;
• Use multiple accounts to abuse promotions;
• Resell products unlawfully;
• Misrepresent product origin; or
• Violate third-party distribution rights.

27. Customer Accounts

Customers are responsible for:

• Keeping login credentials confidential;
• Maintaining an accessible email address;
• Restricting access to their devices;
• Protecting delivered codes; and
• Reporting unauthorized activity promptly.

We may restrict an account while investigating security, payment, fraud, or policy concerns.

28. Prohibited Conduct

You must not:

• Commit or facilitate fraud;
• Use stolen payment information;
• Attempt account takeover;
• Test unauthorized payment methods;
• Submit false non-delivery claims;
• Abuse refunds or chargebacks;
• Interfere with website security;
• Introduce malicious software;
• Scrape protected website information;
• Evade sanctions or geographic controls;
• Infringe third-party rights; or
• Use the website for unlawful purposes.

29. Intellectual Property

The Chalzfashion name, original written content, website design, original graphics, and proprietary website materials are owned by or licensed to Pinebrook Trading Limited.

Game names, platform names, publisher names, characters, logos, artwork, and third-party trademarks remain the property of their respective owners.

The appearance of third-party intellectual property does not imply endorsement or affiliation unless expressly stated.

30. Reviews and Submitted Content

When submitting a review, image, comment, or other material, you confirm that:

• It reflects a genuine experience;
• You have the right to submit it;
• It is not knowingly false;
• It does not infringe another person’s rights;
• It does not reveal confidential information; and
• It does not contain unlawful or harmful material.

You grant Chalzfashion a non-exclusive, worldwide, royalty-free right to display and use the submitted content in connection with its services and marketing.

31. Website Availability

We do not guarantee continuous or error-free access to the website.

Services may be interrupted because of:

• Maintenance;
• Security work;
• Technical updates;
• Supplier outages;
• Publisher maintenance;
• Payment-provider interruption;
• Legal restrictions; or
• Events outside our reasonable control.

32. Limitation of Liability

Nothing in these Terms excludes liability that cannot legally be excluded.

To the maximum extent permitted by law, Pinebrook Trading Limited will not be responsible for indirect, incidental, special, punitive, or consequential loss arising from:

• Incorrect customer information;
• Incorrect platform or region selection;
• Customer disclosure of a code;
• Publisher or platform downtime;
• Third-party policy changes;
• Account restrictions;
• Loss of access to the customer’s email account;
• Unsupported geographic circumvention; or
• Events beyond our reasonable control.

Where permitted by law, liability relating to an affected order will not exceed the amount paid for that order.

33. Events Outside Our Control

We are not responsible for delay or failure caused by circumstances beyond our reasonable control, including:

• Publisher outages;
• Supplier failures;
• Payment-network interruptions;
• Cyber incidents;
• Internet failures;
• Government actions;
• Sanctions;
• Natural disasters;
• War;
• Civil disorder; or
• Utility failures.

34. Governing Law

These Terms are governed by the laws of the Hong Kong Special Administrative Region.

Subject to mandatory consumer protections that may apply in another jurisdiction, disputes will be submitted to the courts of Hong Kong.

35. Changes to These Terms

We may update these Terms to reflect changes in our products, operations, technology, suppliers, or legal obligations.

The updated version will be published with a revised effective date.

36. Contact

Pinebrook Trading Limited

RM 06, 26TH FLOOR
WORKING VIEW COMM BUILDING
21 YIU WAH STREET
CAUSEWAY BAY, HONG KONG

Email: Support@chalzfashion.com