Effective Date: July 21, 2026
Last Updated: July 21, 2026

3.1 Purpose of This Notice

This Privacy Policy describes how Modvois LLC collects and handles personal information through chalzfashion.com.

It applies when you:

  • Browse the website;
  • Create or use an account;
  • Submit an order;
  • Purchase a Digital Product;
  • Request a top-up;
  • Contact customer support;
  • Subscribe to promotional communications; or
  • Otherwise interact with Grithorn.

3.2 Business Contact

The business responsible for the practices described in this Policy is:

Modvois LLC

789 Sherman St, Unit 280
Denver, CO 80203
United States

Email: Support@chalzfashion.com

3.3 Information Provided by Customers

You may provide information such as:

  • Name;
  • Email address;
  • Telephone number;
  • Billing address;
  • Country or region;
  • Account information;
  • Customer-service messages;
  • Product reviews; and
  • Marketing preferences.

3.4 Order and Transaction Information

When you make a purchase, we may process:

  • Order number;
  • Product selected;
  • Game and platform;
  • Region;
  • Denomination;
  • Quantity;
  • Purchase value;
  • Currency;
  • Payment status;
  • Transaction reference;
  • Fulfillment status;
  • Refund history;
  • Dispute history; and
  • Order timestamps.

3.5 Game Fulfillment Information

A direct top-up or account-based service may require:

  • Player ID;
  • UID;
  • Character ID;
  • Server;
  • Region;
  • Game nickname;
  • Platform identifier; or
  • Other information necessary to fulfill the requested product.

Customers should not provide game passwords, email passwords, one-time authentication codes, recovery keys, or security answers unless specifically requested through an appropriate secure process.

3.6 Payment Information

Payment service providers may process complete card, wallet, or bank details.

Grithorn may receive limited transaction information, including:

  • Payment type;
  • Authorization status;
  • Billing location;
  • Payment reference;
  • Partial account identifiers;
  • Risk indicators;
  • Refund information; and
  • Chargeback information.

We do not normally store complete payment card numbers.

3.7 Device and Usage Information

When you use the website, information may be collected automatically, including:

  • IP address;
  • Browser type;
  • Device type;
  • Operating system;
  • Language;
  • Time zone;
  • Approximate geographic area;
  • Referring page;
  • Pages visited;
  • Session duration;
  • Cookie identifiers;
  • Error information;
  • Security events; and
  • Interactions with website features.

3.8 Sources of Information

Information may be collected:

  • Directly from you;
  • From your browser or device;
  • From payment processors;
  • From fraud-prevention providers;
  • From digital product suppliers;
  • From top-up and fulfillment providers;
  • From customer-service platforms;
  • From analytics providers;
  • From advertising partners; and
  • From publicly available or legally permitted sources.

3.9 Why We Use Information

We may process personal information to:

  • Operate the website;
  • Create and manage customer accounts;
  • Confirm product compatibility;
  • Process payments;
  • Fulfill digital orders;
  • Complete player-account top-ups;
  • Send order and delivery communications;
  • Investigate activation issues;
  • Provide customer support;
  • Issue refunds;
  • Respond to payment disputes;
  • Prevent unauthorized transactions;
  • Detect account abuse;
  • Maintain security;
  • Comply with legal obligations;
  • Keep accounting records;
  • Measure website performance;
  • Improve product selection;
  • Personalize customer experiences;
  • Send permitted marketing; and
  • Establish or defend legal claims.

3.10 Legal Grounds

Where applicable law requires a legal basis, information may be processed based on:

  • Performance of a customer contract;
  • Compliance with legal obligations;
  • Customer consent;
  • Legitimate business interests;
  • Fraud prevention;
  • Protection of users and services; or
  • Establishment and defense of legal rights.

3.11 Fraud and Security Processing

We may analyze order and device information to identify:

  • Unauthorized payment activity;
  • Stolen payment instruments;
  • Account takeover;
  • Automated purchasing;
  • Promotion abuse;
  • Multiple-account abuse;
  • Suspicious purchasing patterns;
  • False non-delivery claims;
  • Refund fraud; and
  • Chargeback abuse.

A transaction may be reviewed, limited, or cancelled where reasonable security concerns remain unresolved.

3.12 Verification Information

In some circumstances, we may request limited information to verify identity or payment authorization.

Verification information will be used for purposes such as:

  • Confirming payment authorization;
  • Preventing fraud;
  • Protecting an account;
  • Investigating a dispute; or
  • Meeting legal requirements.

Customers should remove information that is not required and should never email complete card details, passwords, security codes, or recovery credentials.

3.13 Parties That May Receive Information

We may disclose information where reasonably necessary to:

  • Payment processors;
  • Banks and payment networks;
  • Website hosting companies;
  • E-commerce technology providers;
  • Digital product suppliers;
  • Top-up fulfillment providers;
  • Email and communication platforms;
  • Customer-service providers;
  • Fraud-prevention companies;
  • Analytics providers;
  • Advertising providers;
  • Cybersecurity providers;
  • Professional advisers;
  • Insurers;
  • Regulators;
  • Courts;
  • Government agencies; and
  • Law enforcement authorities.

These parties may process information under their own legal obligations or under contractual restrictions.

3.14 Advertising and Data Sharing

Grithorn does not sell personal information in exchange for money.

However, some privacy laws may define certain advertising, cookie, or data-sharing activities broadly enough to constitute a “sale,” “sharing,” or targeted advertising.

Where applicable, customers may use the website’s privacy controls or contact us to opt out of covered activities.

3.15 Cookies and Similar Technologies

The website may use cookies, pixels, tags, local device identifiers, and similar technologies for:

  • Essential website operation;
  • Account login;
  • Shopping-cart functionality;
  • Checkout;
  • Fraud prevention;
  • Security;
  • Language and currency preferences;
  • Analytics;
  • Website improvement; and
  • Advertising.

Where required, non-essential technologies will be activated only after an appropriate choice or consent.

Cookie choices may be changed through the available privacy-management tool or browser settings.

Blocking essential cookies may prevent checkout or account functions from working correctly.

3.16 Promotional Communications

Grithorn may send promotional messages where permitted by law.

You may stop receiving promotional emails by:

Opting out of marketing does not stop service communications concerning:

  • Orders;
  • Payments;
  • Delivery;
  • Account security;
  • Refunds;
  • Customer-service cases; or
  • Material policy updates.

3.17 Retention

We keep personal information only for as long as reasonably required for the purpose for which it was collected.

Retention may be affected by:

  • Order completion;
  • Code and top-up investigations;
  • Refund periods;
  • Payment-dispute periods;
  • Fraud-prevention needs;
  • Tax and accounting requirements;
  • Legal obligations;
  • Security concerns; and
  • Potential legal claims.

Information may be deleted, anonymized, or securely restricted when it is no longer required.

3.18 Security

We use reasonable administrative, organizational, and technical measures intended to reduce risks of:

  • Unauthorized access;
  • Accidental loss;
  • Improper disclosure;
  • Alteration;
  • Misuse;
  • Fraud; and
  • Destruction.

No website, database, or internet transmission is completely secure.

Customers should protect their email accounts, devices, login credentials, and delivered codes.

3.19 International Processing

Grithorn may work with suppliers and service providers located in different states or countries.

Personal information may therefore be processed outside the jurisdiction where the customer lives.

Where required, reasonable contractual, technical, or organizational protections will be used in connection with international processing.

3.20 Consumer Privacy Choices

Depending on your location and applicable law, you may be entitled to request:

  • Confirmation that we process your personal information;
  • Access to personal information;
  • Correction of inaccurate information;
  • Deletion of certain information;
  • A portable copy of certain information;
  • Withdrawal of consent;
  • Restriction or objection to certain processing;
  • An opt-out from targeted advertising;
  • An opt-out from legally defined data sales;
  • An opt-out from certain qualifying profiling; or
  • An opt-out from direct marketing.

Some information may need to be retained for fraud prevention, payment disputes, accounting, legal compliance, or security.

3.21 Submitting a Privacy Request

Send requests to:

Support@chalzfashion.com

Use the subject line:

Grithorn Privacy Request

Include enough information for us to identify the relevant account or transaction.

We may take reasonable steps to verify the requester’s identity before disclosing, correcting, or deleting information.

An authorized agent may submit a request where permitted by applicable law, subject to verification of the agent’s authority.

3.22 Appeals

Where applicable privacy law provides an appeal right, you may appeal a denied request by emailing:

Support@chalzfashion.com

Use the subject line:

Privacy Decision Appeal

Describe the original request, the decision, and the reason you believe it should be reconsidered.

3.23 Universal Opt-Out Preferences

Where legally required and technically supported, Grithorn will recognize qualifying universal browser-based opt-out preferences for covered targeted advertising or data-sale activities.

A universal signal may not apply to activities outside the scope of the applicable law.

3.24 Children’s Information

Grithorn is not designed for children under 13 and does not knowingly collect personal information directly from children under 13.

Purchases by minors should be completed with the involvement of a parent or legal guardian.

Contact Support@chalzfashion.com if you believe information from a child has been submitted without appropriate authorization.

3.25 External Platforms

The website may link to publishers, gaming platforms, payment providers, or other third-party services.

Their privacy practices are governed by their own notices.

Grithorn is not responsible for information a customer submits directly to an independent third party.

3.26 Corporate Transactions

Information may be transferred as part of:

  • A merger;
  • Acquisition;
  • Financing;
  • Reorganization;
  • Asset sale;
  • Business transfer; or
  • Similar corporate transaction.

Any transfer will remain subject to applicable privacy requirements.

3.27 Policy Changes

We may revise this Privacy Policy when legal requirements, technology, service providers, or business practices change.

The updated version will appear on the website with a revised effective date.

3.28 Privacy Contact

Modvois LLC

789 Sherman St, Unit 280
Denver, CO 80203
United States

Email: Support@chalzfashion.com