Last Updated: July 25, 2026

1. Introduction

Pinebrook Trading Limited, operating Chalzfashion, respects customer privacy.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal data when customers interact with chalzfashion.com.

2. Data User

The organization responsible for the personal data described in this Policy is:

Pinebrook Trading Limited

RM 06, 26TH FLOOR
WORKING VIEW COMM BUILDING
21 YIU WAH STREET
CAUSEWAY BAY, HONG KONG

Email: Support@chalzfashion.com

3. When This Policy Applies

This Policy applies when a person:

  • Visits the website;
  • Creates a customer account;
  • Places an order;
  • Purchases a Digital Product;
  • Requests a game top-up;
  • Contacts customer support;
  • Requests a refund;
  • Subscribes to marketing; or
  • Otherwise interacts with Chalzfashion.

4. Contact and Account Information

We may collect:

  • Full name;
  • Email address;
  • Telephone number;
  • Billing address;
  • Country or region;
  • Customer-account identifier;
  • Login information; and
  • Communication preferences.

5. Order Information

We may process:

  • Order number;
  • Product purchased;
  • Game title;
  • Platform;
  • Region;
  • Server;
  • Product edition;
  • Denomination;
  • Quantity;
  • Currency;
  • Transaction value;
  • Fulfillment status;
  • Refund history; and
  • Payment-dispute history.

6. Player Information

For top-ups or account-based fulfillment, we may collect:

  • Player ID;
  • UID;
  • Character ID;
  • Game nickname;
  • Server;
  • Region;
  • Platform;
  • Account country; and
  • Other information necessary to complete the requested order.

Customers should not provide passwords, recovery credentials, or one-time authentication codes unless a secure and clearly disclosed process specifically requires them.

7. Payment Information

Independent payment providers may process complete payment-card, wallet, or bank details.

Chalzfashion may receive limited payment information, including:

  • Payment method;
  • Payment status;
  • Billing country;
  • Transaction reference;
  • Partial payment-account identifiers;
  • Fraud-risk indicators;
  • Refund information; and
  • Chargeback information.

Chalzfashion does not normally store complete payment card numbers.

8. Device and Usage Information

We may automatically collect:

  • IP address;
  • Browser type;
  • Device type;
  • Operating system;
  • Device language;
  • Time zone;
  • Approximate location;
  • Referring website;
  • Pages viewed;
  • Website interactions;
  • Cookie identifiers;
  • Session information;
  • Error records; and
  • Security events.

9. Communications

We may retain:

  • Customer-support emails;
  • Contact-form messages;
  • Chat communications;
  • Invalid-code claims;
  • Refund requests;
  • Complaints;
  • Reviews;
  • Verification communications; and
  • Other correspondence.

10. Sources of Information

Information may be collected:

  • Directly from customers;
  • Through the website;
  • From customer devices;
  • From payment processors;
  • From fraud-prevention providers;
  • From digital-product suppliers;
  • From top-up providers;
  • From customer-support platforms;
  • From analytics providers;
  • From advertising providers; and
  • From other lawful sources.

11. Purposes of Processing

We may use personal data to:

  • Operate the website;
  • Create customer accounts;
  • Process payments;
  • Confirm payment authorization;
  • Deliver activation codes;
  • Complete direct top-ups;
  • Send order notifications;
  • Provide customer support;
  • Investigate invalid-code claims;
  • Process refunds;
  • Respond to payment disputes;
  • Prevent fraud;
  • Protect accounts and services;
  • Enforce transaction limits;
  • Maintain accounting records;
  • Comply with legal obligations;
  • Improve website performance;
  • Analyze product demand;
  • Personalize content;
  • Send permitted marketing; and
  • Establish or defend legal claims.

12. Required and Optional Information

Certain information is required to complete a purchase, including contact details, payment information, and any player information necessary for fulfillment.

If required information is not provided, we may be unable to:

  • Accept an order;
  • Process payment;
  • Deliver a product;
  • Verify a transaction;
  • Complete a top-up;
  • Investigate a claim; or
  • Issue a refund.

Marketing information and some website preferences may be optional.

13. Fraud Prevention

We may analyze payment, account, device, and transaction information to detect:

  • Stolen payment methods;
  • Unauthorized transactions;
  • Account takeover;
  • Automated purchases;
  • Multiple-account abuse;
  • Promotion abuse;
  • False delivery claims;
  • Refund fraud;
  • Chargeback abuse; and
  • Other suspicious behavior.

Orders may be delayed, restricted, or cancelled where material concerns cannot be resolved.

14. Verification Information

In limited situations, we may request information to verify identity or payment authorization.

Verification information may be used to:

  • Confirm transaction authorization;
  • Prevent fraud;
  • Protect customer accounts;
  • Investigate payment disputes;
  • Comply with legal requirements; or
  • Protect customers and service providers.

Customers should remove information that is not reasonably required.

Do not send complete card numbers, passwords, recovery codes, or one-time security codes.

15. Disclosure of Personal Data

We may disclose necessary personal data to:

  • Payment processors;
  • Banks and payment networks;
  • Website hosting providers;
  • E-commerce service providers;
  • Digital-product suppliers;
  • Game top-up providers;
  • Fulfillment platforms;
  • Email and communication providers;
  • Customer-support providers;
  • Fraud-prevention services;
  • Cybersecurity providers;
  • Analytics providers;
  • Advertising providers;
  • Accountants;
  • Legal advisers;
  • Insurers;
  • Courts;
  • Regulators;
  • Government agencies; and
  • Law enforcement authorities.

These parties may process information under contractual restrictions or their own legal obligations.

16. International Processing

Chalzfashion serves customers internationally and may use service providers located in different countries.

Personal data may therefore be processed outside Hong Kong or the customer’s country of residence.

Where reasonably required, we use contractual, technical, or organizational measures intended to protect internationally processed personal data.

17. Marketing Communications

We may use customer contact information and product interests to send marketing concerning:

  • Gaming products;
  • New releases;
  • Top-up offers;
  • Platform vouchers;
  • Promotions;
  • Discounts;
  • Restocked products; and
  • Related services.

Where legally required, we will obtain informed consent before using personal data for direct marketing.

Customers may stop receiving marketing without charge by:

Marketing opt-out requests do not prevent necessary communications about orders, delivery, payments, account security, refunds, or support.

18. Advertising and Data Sharing

Chalzfashion does not sell personal data for monetary payment as part of its ordinary business model.

Some advertising or analytics activities may nevertheless be legally classified as targeted advertising, sharing, or a sale under certain privacy laws.

Where required, customers will be provided with a method to opt out of covered activities.

19. Cookies

The website may use cookies and similar technologies for:

  • Essential website operation;
  • Shopping-cart functions;
  • Checkout;
  • Account login;
  • Security;
  • Fraud prevention;
  • Language and currency settings;
  • Analytics;
  • Performance improvement; and
  • Advertising.

Where required, non-essential cookies will be used only after an appropriate consent choice.

Customers may manage cookies through the website’s cookie tool or browser settings.

Disabling essential cookies may prevent cart, account, checkout, and security functions from working correctly.

20. Data Retention

We retain personal data only for as long as reasonably necessary for:

  • Order fulfillment;
  • Customer support;
  • Refund investigations;
  • Payment disputes;
  • Fraud prevention;
  • Accounting;
  • Tax compliance;
  • Security;
  • Legal obligations; and
  • Potential legal claims.

When personal data is no longer required, it may be deleted, anonymized, or securely restricted.

21. Information Security

We use reasonable administrative, organizational, and technical safeguards intended to protect personal data from:

  • Unauthorized access;
  • Accidental loss;
  • Improper disclosure;
  • Misuse;
  • Alteration;
  • Fraud; and
  • Destruction.

No internet transmission, website, or electronic storage system is completely secure.

Customers are responsible for protecting their email accounts, passwords, devices, customer accounts, and delivered codes.

22. Access and Correction

Subject to applicable law, customers may request:

  • Confirmation that we hold their personal data;
  • Access to personal data;
  • Correction of inaccurate personal data; and
  • Information concerning our data-handling practices.

Requests should be sent to:

Support@chalzfashion.com

Use the subject line:

Personal Data Request

We may take reasonable steps to verify the requester’s identity.

23. Other Privacy Rights

Depending on the customer’s jurisdiction, additional rights may include:

  • Requesting deletion;
  • Restricting certain processing;
  • Objecting to certain processing;
  • Withdrawing consent;
  • Requesting data portability;
  • Opting out of targeted advertising; or
  • Complaining to a privacy regulator.

Some information may need to be retained for transaction records, fraud prevention, accounting, security, legal compliance, or legal claims.

24. Children’s Privacy

Chalzfashion is not directed to children under 13.

We do not knowingly collect personal data directly from children under 13.

Purchases by minors should be completed by or with the involvement of a parent or legal guardian.

Contact Support@chalzfashion.com if you believe a child provided personal data without proper authorization.

25. Third-Party Services

The website may link to publishers, game platforms, payment providers, and other third-party services.

Their handling of personal information is governed by their own privacy notices.

Chalzfashion is not responsible for information submitted directly to an independent third party.

26. Business Transfers

Personal data may be transferred in connection with:

  • A merger;
  • Acquisition;
  • Financing;
  • Corporate reorganization;
  • Asset sale;
  • Business transfer; or
  • Similar transaction.

Any transfer will remain subject to applicable privacy obligations.

27. Changes to This Policy

We may revise this Privacy Policy when our operations, technologies, suppliers, or legal obligations change.

The current version will be published with an updated effective date.

28. Privacy Contact

Pinebrook Trading Limited

RM 06, 26TH FLOOR
WORKING VIEW COMM BUILDING
21 YIU WAH STREET
CAUSEWAY BAY, HONG KONG

Email: Support@chalzfashion.com